Refund Policy
What happens if a paid plan is cancelled or a refund is requested, explained in plain language.
Palimpsa’s paid plans and prices are proposals. Paid checkout is not active, so no subscription payments are currently being taken. Refund timings, the request process and consumer cancellation wording must be confirmed before paid plans launch. See open items ↗
Current status
Palimpsa currently offers a free workspace. Author and Business are planned paid tiers; the prices shown on the pricing page are proposals, not an offer to purchase. This policy is a draft for the future paid service and does not mean that paid subscriptions or refunds are currently available.
When checkout launches, we will show the final price, renewal schedule, cancellation route and refund terms before you pay. This policy and the Terms of Service will be updated together.
Consumer cancellations
If you buy Palimpsa for personal use, consumer cancellation rights may apply. The applicable rights and any rules for a digital subscription can depend on where you live and how the service starts. The exact cooling-off period, any amount due for service already supplied, and the steps for requesting cancellation are [TO BE CONFIRMED BY LEGAL REVIEW BEFORE CHECKOUT OPENS].
We will explain any cancellation right and any required acknowledgement clearly at checkout. We will not use this policy to take away rights that the law gives you.
Other refund requests
For a duplicate payment, billing error, unauthorised charge or material failure to provide a paid feature, contact us so we can review what happened. Refund eligibility, any service-credit option and how we handle unused time after a cancellation are [TO BE CONFIRMED BEFORE PAID LAUNCH].
If we approve a refund, our proposed process is to return it to the original payment method through Stripe and send you a confirmation. The processing period and exceptions are [TO CONFIRM]. Your statutory rights are not affected.
How to contact us
To ask about a payment or request a refund, email [BILLING / SUPPORT EMAIL ADDRESS] from the address on your Palimpsa account. Include your account email, the plan name, the payment date and a short description of the issue. Do not send full card details.
We will acknowledge your request and tell you what information we need. A response target and escalation route are [TO CONFIRM].
Your rights
This draft is a plain-language guide, not a replacement for the final Terms of Service or any rights you have under consumer law. If a term in this policy conflicts with a mandatory legal right, that right takes priority. We will publish final wording and the correct cancellation process before accepting payment.
Confirm the applicable consumer-cancellation rules for annual digital subscriptions, the effect of starting service during any cooling-off period, refund timing, payment-method handling and the process for business customers.