Who is the provider today?
Confirm the current legal entity, company number, registered office and trading details. Confirm Aleten’s legal form and details for the planned transfer.
OPEN ITEMS · LEGAL REVIEW
What we’re still
confirming.
These details are marked in the drafts instead of being filled with guesses. This list is a working checklist, not a promise that the details are final.
DRAFT STATUS✳
Terms of ServiceReview
Privacy NoticeReview
Minimum account age13+
Last draft date23 Oct 2026
Placeholders remain visible in the source documents.
DETAILS TO CONFIRM
Open items, in one place.
The source drafts contain bracketed fields and editorial notes. Each item below should be resolved before publication.
Where should people write?
Confirm the support email, privacy email and whether a data protection officer has been appointed or is not required.
What data flows are live?
Confirm the Firestore document synchronization path and data flows, retention and backup periods, security controls, whether AI features can be switched off in Settings, and whether research queries or IP addresses reach source providers. The database is configured in Europe multi-region (eur3).
Which systems run the service?
Confirm the hosting and email providers, document sync and backup behavior, security controls, Google Gemini and Stripe roles, processing regions, transfer safeguards and current log retention. Firebase Authentication and Cloud Firestore are in use; Firestore is configured in Europe multi-region (eur3).
When is data deleted?
Set account deletion, document export/read-only window, backup clearing, AI request record, accounting record and support email retention periods.
What are the plan and refund terms?
Confirm VAT presentation, renewal notice period, price-change notice, team invoice payment terms and payment-failure grace period. Legal review must also settle consumer cancellation rights, refund eligibility and timing before paid checkout launches. See the Refund Policy draft.
What can customers expect?
Confirm the support response target, cancellation flow, document availability after downgrade and whether priority support applies to Pro and Team.
When does Aleten take over?
Confirm the transfer date and customer notice process. The terms and privacy notice need to describe the same transition consistently.
What runs in the browser?
Confirm the production cookie and browser-storage inventory, provider behavior, retention and any consent requirements. Google Fonts currently loads from Google; verify the live deployment and whether any analytics or advertising tools are configured. See the Cookies & browser storage policy.
AGE REQUIREMENT · ALIGNED
Minimum age is 13.
The terms say 13+, while the privacy draft said 18+. This hub resolves the conflict in favour of the user-provided requirement: 13. The under-16 parent/guardian wording from the terms is retained and should receive legal review.
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CORRECTIONS WELCOME
Send details ↗Know the answer?
Send the confirmed details and they can be placed in the right section of the drafts.